What is an Employee Experience Platform (EXP)?
An Employee Experience Platform (EXP) is used as an integrated set of technologies, based on a common platform, that provides employees with consistent, secure and personalized access to information and applications across many digital touchpoints.
Organizations use an Employee Experience Platform to compose, manage, deliver, contextualize and optimize the digital employee experience, intranets, employee portals, and employee communication. Creating a digital hub for employees to access company files, apps, and personnel information sets your business up for success. Having a central location for all of your employees to interact with one another and the company in a digital world brings your team together and helps improve profitability.
Unify your workforce under a single mission, vision, and culture.
Build once, deliver infinitely, to every employee.
Top-down communication, delivered in a fully branded experience – in any language, on any device, and at any time.
Digital Employee Hub
A true single-pane-of-glass destination for your entire digital ecosystem, driving minimum hassle and maximum productivity.
Fully authenticated experiences for any audience, because a digital workplace strategy isn’t just for employees.
To learn more about improving your Employee Experience, head over to our Employee Experience Academy where we connect with industry leaders on best practices.
- 6 Pillars of an Employee Experience Platform
- 2021 Employee Experience Predictions
- The Heart of Your Organization: Employee Experience Platform
- Multiexperience & Employee Experience
- Enhancing Corporate Communications
- Effective Employee Experience Platform Strategy
- Employee Experience Platform Optimization
6 Pillars of an Employee Experience Platform (EXP)
The fundamental underlying benefit of a truly amazing employee experience platform is that it needs to be easy to implement, easy to operate, and easy to manage. We talk to organizations on a daily basis that deployed a solution they thought would be transformational, but were disappointed to find that it wasn’t easy to implement or operate, and no one can manage it. Based on these conversations, we developed these six core pillars that sit under the umbrella of a powerful employee experience platform.
The modern intranet is built to deliver to each individual user, while focusing on the business. It delivers the right content, the right news, and the right information into the hands of each employee.
It’s about generating discussion, enabling commenting and reactions, sharing knowledge. A true communications platform is a productivity and culture driver that should be built into the employee experience platform.
There are two types of collaboration that employees engage in on an ongoing basis: team-based collaboration and entity-based collaboration. A powerful collaboration enables employees on an employee experience platform to easily do both
Content management is typically the first major consideration for organizations when creating a public facing website or extranet.
Enterprise Native Mobility
A true enterprise native mobile app works across both the iOS and Android platforms, it’s branded and cultivated for your enterprise.
The integration layer is the tunnel that leads to the single pane of glass experience that we want.
Having a solid foundation when building your Employee Experience Platform will help your employees thrive. The 6 Pillars mentioned will turn your outdated intranet into an Employee Experience Platform that will help improve productivity and increase profitability all while keeping your employees happy. To read more about the 6 Pillars of an Employee Experience Platform, check out the blog article.
2021 Employee Experience Predictions
The best thing you can do in 2021 for your business and your employees is to enable them in every way possible so they’re set up for success. Setting up an Employee Experience Platform is just the first step. For companies to go above and beyond for their employees, they need to readdress what employees need beyond just technology. Relying on fun office perks such as free snacks, ping pong tables, and relaxed dress codes won’t cut it anymore in the digital workspace.
In terms of benefits plans, many are incorporating mindfulness programs for stress management, mental health advocacy initiatives, and paid sick days for mental illness in addition to physical illness.
Build Your Village
Employee success is dependent on the cooperation of three key business groups: HR, IT, and Communications. Your business needs to use technology to inform, engage, and support employees.
Empathetic behavior in the workplace may include awareness of and respect for colleagues’ workload, an interest in teammates’ personal lives, and compassion in times of need.
To read more about 2021 Employee Experience Predictions, check out the blog article.
The Heart of Your Organization: Employee Experience Platform
We now know that there’s a link between employee experience and overall profitability. There are three business areas that intersect to create an employee’s experience at work. Along with technology & systems and communications & productivity, a key contributor to employee experience is your overall organizational culture. Culture is by far the most subjective area of employee experience. It’s all about the way your job, your colleagues, and your company make you feel. And while historically considered to be taboo in the workplace, an emotional response at work is one of the most powerful contributors to overall business success or failure.
Technology & Systems
A single location to house all of your tools under a single set of credentials and permissions reduces confusion and streamlines work. You can use an Employee Experience Platform to build a centralized, single pane of glass experience where users can log in once and access all of their applications. Read more on our blog.
Communication & Productivity
With an EXP, you can create personas (user segments) based on any criteria you like. From there, you can push only the relevant content, applications, and overall experiences to each individual employee. Purpose and culture are intrinsically tied together. Your organization’s purpose drives your employees’ purpose, which in turn drives culture and employee experience. Read more on our blog.
Collaboration & Culture
Culture is by far the most subjective of the three pillars of employee experience. It’s all about the way your job, your colleagues, and your company make you feel. And while historically considered to be taboo in the workplace, an emotional response at work is one of the most powerful contributors to overall business success or failure. Read more on our blog.
To read more about The Heart of Your Organization, check out the blog article.
Multiexperience & Employee Experience
Multiexperience refers to a user’s overall experience with a single application across modalities (voice, touch, gesture, etc.), channels (brick and mortar stores, ecommerce site, store app), and devices (desktop, mobile, wearables). In a true multiexperience scenario, users would have the exact same experience with a business, regardless of how they initiated the interaction.
Native mobility is like “multiexperience light.” Using an MDM solution paired with an EXP, you can develop a branded, enterprise app that you employees can download from the App Store or Google Play to any IOS or Android device. The result is your own corporate app with a fit-for-purpose design that works on any of your employees’ preferred devices.
Single Pane of Glass
This is one of our favorites here at Akumina. We’ve all consistently heard about the benefits of the single pane of glass experience. Employees log in once using single sign on technology and have unlimited access to hundreds of applications they use on a daily basis, all in one branded, contextual, modern intranet experience. Productivity skyrockets and engagement shoots through the roof.
This is kind of an add-on to the single pane of glass concept. After all, you can’t deliver a single pane of glass without multiple connected applications. The idea here is that, when you log in to your single pane of glass modern intranet, you have access not only to your own internal systems, but also to external applications. For example, you can access links to your team’s SharePoint site, but you can also enter a support ticket through Zendesk without leaving your home page.
A great example of a multiexperience implementation (and yes, there is such a thing as a Multiexperience Development Platfom) is Domino’s Anyware. The pizza giant has made ordering pizza the easiest part of your day. You can order from your smart TV, via social media, by asking Alexa, and even through Ford Sync so you can order in your car and meet your pizza at the front door. To read more about Multiexperience & Employee Experience, check out the blog article.
Enhancing Corporate Communications
With a solid Employee Experience Platform you will have the ability to properly communicate with employees by sending the right message at the right time to the right person. Focusing on timeliness and relevancy are challenges many companies face when it comes to sharing data, accessing information, and any other communications that are being sent out through your intranet. There are 4 key things you can do to enhance all of your corporate communications within the digital workspace.
It is critical that when you are building or refreshing your digital workplace / intranet you are making sure that the right folks have the proper permissions to view different articles, information, etc.
Bucket your staff into groupings based on criteria specific to them (e.g. location, role, department, schedule, etc.) to ensure when you set up governance they’re tagged appropriately to receive / pull the right items from your digital workplace.
Testing is critical to the success of any personalization strategy, especially within an intranet. Make sure before you hit “publish” folks will see and have access to the right information. Akumina makes this simple with its impersonation engine, which allows you to impersonate any end user or group to ensure their experience is what it should be.
Any good personalization strategy will include the ability for end users to select some of the content they want to see. Adding this layer of “pull” along with what is already being pushed out to your employees will help make sure folks see content, notifications, etc. that matter to them.
Effective Employee Experience Platform Strategy
A truly effective employee experience strategy will incorporate an Employee Experience Platform to make it a reality. Using the persona building functionality in an Employee Experience Platform allows you to identify the user segments that make up your employee population, and deliver the right content to the each of them in the way they prefer to consume it. To add icing to the cake, it allows each employee to self-subscribe to the content they deem important.
Whether you have 1,000 employees or 1,000,000 employees, you should always have personalization as part of your employee experience platform. Sending the right people information that pertains to their job reduces unnecessary clutter and time spent going through irrelevant information.
Beyond personalization, it is important you are sending information at the right time. This includes onboarding, reviews, corporate updates and more. Providing employees with data at the right time gives them the opportunity to plan their schedule better and make changes as needed.
If your employees are always on a computer then access to digital tools might not be something you have considered. It is important to remember that not all employees have easy access to a computer. Ensuring that all of your employees can get to information and applications improves the employee experience for all workers, no matter their position.
For more information on how to create an effective employee experience strategy leveraging an Employee Experience Platform check out our blog.
Employee Experience Platform Optimization
When building your Employee Experience Platform, it is important to remember the need for optimization. Having a great platform should include two major capabilities; automated workflows and application integrations. You want your employees to be able to access all of their data and applications within one central location. Having your workflows automated will help reduce administrative work such as onboarding new employees and transitioning them into their personal digital workspace.
Easily move employees through any task without manual intervention using automated workflows. For example, during onboarding, you can share new employee information to anyone who needs it, based on their date of hire in your HRIS. After 30 days, those employees no longer see new hire information, and instead begin to receive job-specific data from relevant systems. The workflows are created based on data in your systems of record, and require no additional effort to maintain. Yes, it can be that easy.
Accessing all of your business applications in a single digital workspace with a single-sign-on saves time and energy for everyone. In a typical day employees check their email, log into the CRM, collaborate with coworkers on various systems, and access company files. Having access to all of these applications in one place streamlines processes and eliminates unnecessary context switching, instantly improving employee engagement and productivity.
To learn more about optimizing your Employee Experience Platform, check out our blog.
Looking for more information? Visit our Employee Experience Platform Resource page.