On Wednesday, October 30th, we sponsored a webinar with Banner Health, a non-profit health system based in Phoenix, Arizona. Banner operates 28 hospitals and several specialized facilities, and is one of the largest employers in the United States with over 50,000 employees.
Recently, Tyson Henrie (Director, Digital Workforce) and Tee Jay Harrison (Enterprise Architect) embarked on a journey to implement a digital workplace that would allow Banner’s over 50,000 employees to access the information they needed quickly and easily so that they could focus on providing high quality patient care.
Here are 3 of the top takeaways from the webinar.
1. Your organization can realize a huge ROI by implementing a digital workplace
Tyson and his team spent a lot of time doing research before presenting a project plan to stakeholders. By using Neilsen Norman calculations, they were able to determine that Banner would be able to save upwards of $6M by providing a modern intranet within their digital workplace that was designed and built with its users in mind. They found that, by streamlining processes and making better use of the systems they already had in place, they could save their nurses, physicians, and administrators a significant amount of time, which translates to revenue.
2. Personas are critical
Refreshing their current intranet wasn’t enough for Banner. With over 50,000 doctors, nurses, hospital admins, and more, a nice internal site could’t be one-size-fits-all.
Tyson’s team envisioned a highly-personalized, mobile-first workspace that displayed the most relevant information to each person who accessed it. Nurses could quickly locate policy documents so that they could go back to spending time with patients, and physicians could easily contact other physicians in their networks for patient referrals and consults.
A great UI is key, but a personalized experience can make all the difference.
3. Mobility is a non-negotiable
Anybody who has visited a hospital or doctor’s office knows how active a workplace it is. Anybody who has worked at a hospital or doctor’s office knows that medical staff never take a break.
To deliver a best-in-class experience to that staff, you need to send the information where its consumer is. And nurses and doctors are always on the move.
When Tyson’s team at Banner began the implementation process, one of the first steps they took was to conduct employee surveys and use that data to build detailed personas. Using the information they gathered, they were able to build their digital workplace, capitalizing on the full design freedom that the Akumina employee experience platform provides.
The resulting site is hyper-personal for each user who accesses it, from wherever they happen to be.
If you were able to attend the webinar with Banner, we hope you found it helpful, and took with you some information that can help your organization embark on a similarly fruitful journey.
If you weren’t able to attend, you can find the on demand video on our site.
As always, don’t hesitate to reach out for a demo of our employee experience platform. We’d love to meet with you.Read More