“Despite advances in medical technology, healthcare is still a people-intensive business…”
–Kevin Kruse, author of Employee Engagement 2.0.
As in the B2B and B2C markets where customer experience is influenced by employee experience, in the healthcare and health systems industries, a similar relationship exists between employee experience and patient experience. It’s no surprise, then, that many organizations in that space are investing in employee experience and enjoying the added benefit of enhanced patient experience.
In our latest white paper, The Future of Healthcare Worker Mobility, we dive into the topic a bit more deeply. Here are three ways the Akumina employee experience platform can help improve employee experience (and by extension, patient experience) in a healthcare organization.
I can’t remember the last time I saw a nurse sitting down. One time, a nurse squatted briefly on one of those rolling stools to examine my daughter’s toe, but that’s the closest I’ve come to seeing a seated medical professional.
I’m kidding, kind of. But we’ve all been there and seen it – the staff at healthcare facilities are seriously mobile. There are always patients to see, consults to give, and paperwork to file. So much paperwork.
So the best gift you can give your medical staff is the gift of mobility – the ability to get through all of their tasks on a mobile device using responsive design, or an enterprise native mobile app that allows users to take advantage of their cellphone’s capabilities (push notifications, biometric scanning, GPS, etc.).
With all the running around going on in a healthcare facility, finding a colleague is challenging. Add to that the size of some hospitals and you’ve got yourself a real pickle. Sure, everyone’s got a cellphone, but some people don’t like giving their numbers out. So what’s the solution? Again, the Akumina employee experience platform saves the day.
Akumina allows you to build a secure site with integrations to collaboration tools like Slack and Microsoft Teams. Using our communications platform, you can contact and converse with your peers directly within the application that you’re already using when you work with patients.
If a physician can visit a patient, view and update their medical files, order lab work, and schedule a follow up with a specialist by working within a single application (only one password to remember!), imagine the time savings. Just imagine. I’ll give you time to daydream about it…
That’s the beauty of the Akumina software. You log in to your organization’s instance, and immediately have access to all of the integrated apps that you need to do your job. If your job requires it, you can access medical and patient information, and everyone in your organization can access operational information including your HRIS system, a ticketing application, and IT analytics. It’s one-stop-shopping for the entire team.
Request a demo today
If you find yourself intrigued by what our software can do, go ahead and request a demo from one of our skilled and friendly reps, and as always, thanks for reading!Read More