Just like hitting streaks and rally beards, the staff at Fenway Park comes and goes. The Boston Red Sox organization employs more than 1,000 people, many on their feet in front-line, customer-service capacities during games, concerts, and functions. But when the season ends, the workforce shrinks to 350 administrative or knowledge workers during the offseason.
The Red Sox needed to create a personalized, mobile digital workplace to meet that wide range of employee experiences. A seasonal employee in charge of entertaining and informing visitors during park tours has different needs than a Human Resources representative monitoring benefits and PTO requests. Brian Shield, CIO of the Boston Red Sox, was up for the challenge.
Brian and his team implemented the Akumina Employee Experience Platform with the goal of bringing employees together under a single system where they can share and access information. The result was Home Plate, the Red Sox franchise’s digital workplace. Here are some of the benefits the Red Sox team has seen since its launch, more than four years ago.
With Home Plate, every employee in the Boston Red Sox workforce has access to the most important information for them. On any given day, any Red Sox employee can log in to Home Plate and see a calendar of events, their personal daily tasks, even the cafeteria menu. Those who are onsite during a game can see real-time game feeds and fun facts to share with fans. It’s everything they need and nothing they don’t, in a single location.