Akumina builds an employee experience strategy that works

How to Build an Employee Experience Strategy that Works

Any initiative that ends with the word “strategy” and starts with the word “build” is innately intimidating.

But in this case, it really doesn’t have to be as hard as you’d think. When you’re building an employee experience strategy for your organization, follow our step-by-step guide below, and you’ll be golden.

1. Learn from the experts

Before you decide what your EX strategy is going to look like, spend a little time with the EXperts. Download some thought leadership (may I recommend our Definitive Guide for Developing an Employee Experience Strategy?) and remember that imitation is the sincerest form of flattery. If it works for other companies (like ING), it might work for you too. At the very least, you can learn from their mistakes and find out what not to do.

2. Build for the right reason

Banner Health definitely did things right in terms of approaching their digital workplace build project. Tyson Henrie, the director of the Digital Workforce Group, knew that the key to creating an effective employee experience was to build what employees actually needed, not what the business thought they needed. To find out what would truly make his peers happy, he did the logical thing: he asked them. Then, he did took the next logical step, and he listened to them and built a product that they would use and love, and that would improve productivity and engagement for overall business health. Be like Tyson.

Results of Banner Health’s employee intranet satisfaction survey

3. Think big, but start small

You don’t have to build a fully-custom digital workplace right from the start. While that may be your ultimate goal, taking smaller, incremental steps will still get you there, while accommodating pit stops for reflection and recalculation along the way. Consider refreshing your intranet first, and build from there. (Grab a helpful checklist from our Intranet Refresh Kit to walk you through it.) When times get tough, just think “What would RGB do?”

“Real change, enduring change, happens one step at a time.”

Ruth Bader Ginsburg

I hope you found a useful nugget or two in this post that can help you as you begin to build your EX strategy. For more nuggets, or an entire Happy Meal of knowledge (hmm… not so sure about that metaphor), talk with one of our EX experts. They’ll steer you in the right direction.

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