The Coronavirus Will Test Businesses' Remote Worker EX Plans, According to Akumina

The Coronavirus Will Test Businesses’ Remote Worker Employee Experience Plans

The rapidly spreading coronavirus is having a major impact on the Corporate world. ZDNet has a running tally of 31 major business and tech conferences that have either been cancelled or postponed. Major tech companies like Twitter and Amazon have halted all employee travel and placed remote worker plans all over the world under the microscope.  Ready or not, businesses must utilize their remote worker strategies to maintain employee productivity during a crisis with an indeterminate timeframe.

Below are some key considerations taken from our “Optimizing Employee Experience for Frontline and Remote Workers” white paper contains insights into enterprise remote work strategies that can be used to create a comfortable work environment that allows all types of workers to be productive and engaged while they work from home.

The Psychology of Remote Worker Employee Experience

Working remotely on a short-term basis has proven benefits for workers; however, the opposite is true if people are isolated from their co-workers for too long. Employees who feel disconnected are likely to be disengaged and less productive. People need a little human connection to be fully committed to their jobs and connected to their company. An important goal for businesses is to make remote teammates feel like part of the larger team, helping to build peer-to-peer connections, and providing access to all the resources they would have if they worked in an office. Missing out on water cooler conversations and team celebrations takes its toll on remote teams, so organizations and remote workers alike are finding the need to actively work on inclusion.

In addition, businesses can’t  lost sight of employees’ career paths during extended remote work. HR and comms teams must be proactive about initiating conversations around career progression and growth. While it’s unlikely that employees will be actively searching for a new job opportunity during a pandemic, these discussions typically occur organically within the office and are critical in keeping workers engaged.

Remote IT Support is Critical

Onsite employees have an IT department at their disposal; remote workers may feel overwhelmed by the technical troubleshooting they need to do on their own if something goes wrong. Businesses must create policies and tech that can provide immediate assistance for employees that experience technical difficulties.

Invest in Collaboration

By all accounts, the best thing enterprises can do to empower their work-from-home staff is to invest in technology that helps them collaborate and make connections with their colleagues. Our millennial manager survey found that email is still a fan favorite of young business professionals, but millennials also like to use “automated translation tools, seamless document sharing and editing programs, internet-based calling, and customizable employee experience platforms like Akumina.”

Cloud is King

Purell and sanitizing wipes may  be in short supply but – for now – the Internet is not. The ability to work from anywhere is entirely defeated if remote workers can’t access the tools or documents they need to do their jobs. On-premise solutions aren’t going to be valuable to a business whose employees are not working in the office.

Our hope is that the fears around the Coronavirus are overstated and business will return to normal in a few weeks. However, history has taught businesses to hope for the best and  plan  for the worst. Businesses that haven’t put the required attention and resources into their remote work strategy must do so immediately or risk having the outbreak become a major business disruption. To get ahead of this and any other issue preventing your workforce from being physically in the office, request a demo and we can show you how Akumina can help.

For more information on Employee Experience Platforms check out our guide.

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