The global economy is on the verge of a major shift in employee expectations. Around 80% of the global workforce – especially in industries such as retail, healthcare, hospitality, logistics, and warehousing – is classified as “front-line workers.” Frontline workers don’t typically have a dedicated workspace like a desk in a cubicle, which is leading many organizations to look into deskless workforce management solutions that encourage collaboration, and make it easy to distribute information to their entire organization.
The ultimate goal of a deskless workforce management solution is to increase employee satisfaction and engagement, and decrease attrition. Restaurant and food service industries alone experienced 100% turnover each year. Organizations that take the future of work seriously understand that increased job satisfaction is the easiest way to fight turnover, disengagement, and frustration, especially when it comes to deskless employees.
That’s clear. But how do you increase employee satisfaction? Here are two tips that can help you navigate your deskless workforce management strategy and propel your organization toward a successful future.
Implement Mobile Workplace Technology that Creates Continuity, Ease of Access
With the deskless workforce on the rise, having a user-friendly mobile workplace technology is one of the most effective ways of boosting employee satisfaction and retention rates.
Compared to employees that traditionally work in offices, it’s historically been difficult to communicate effectively with deskless workers. However, providing mobile access to a cloud-based digital workplace bridges that gap by increasing productivity, efficiency, and creating a sense of belonging to the team without physically being in the office.
When everybody has access to services, content, and channels, everybody feels connected and part of the larger team. Sections of your workforce shouldn’t feel that they are digitally disadvantaged because of their role or how they work.
The deskless workforce wants a seamless experience through a mobile device of their choice. Many organizations try to solve this problem incorrectly by introducing a variety of disparate, unconnected apps, devices, and policies that actually hurt productivity rather than empower deskless employees.
Most of today’s SaaS applications are designed to perform one function instead of running the full spectrum of services. Unfortunately, it is still true that the whole is greater than the sum of its parts, so organizations integrating dozens, or even hundreds of SaaS apps may be sacrificing efficiency for specificity.
Less is more when it comes to employee engagement, which is why you should consider implementing strategies that pull disparate systems into one destination, where they can be centrally accessed and managed, to streamline their digital workplace.
Be Open to Feedback
One of the most common mistakes you need to avoid when managing a deskless workforce is neglecting to solicit buy-in on new technologies before, during, and after you introduce them to employees. Collaboration and early user feedback are crucial for adoption. Expect a learning curve, but don’t sit passively through the interim period.
A workplace technology is only as dynamic as the team behind it. Instead of a “set it and forget it” approach, you should actively refine mobile technology by continuously analyzing feedback from your deskless employees.
Without digital workplace access for deskless workers, organizations are missing out on opportunities to save time and reduce costs. Don’t wait for your deskless employees to start complaining. Check out Akumina’s Employee Experience Platform to see how you can manage your deskless workforce easily and smoothly, while keeping them engaged and satisfied.Read More