Akumina, the employee experience platform, discusses multiexperience

What is Multiexperience, and What Does it Mean for Employee Experience?

The latest tech craze is here, and it’s exactly as cool as you thought it would be.

Remember when you were a kid and you played the “What will the world look like in 2020?” game? You imagined flying cars, teleportation, dogs who could talk…

Well 2020 is here and it’s… disappointing at best. But there’s a sliver of hope, because no matter what the universe throws at us, it seems like the techies of the world just keep innovating. (Thank goodness.)

Not to be confused with “omnichannel,” the latest tech trend we’re all hearing about is multiexperience.

Multiexperience is a concept pioneered by Gartner late in 2019. The concept is being championed as one of the biggest developments for 2020.

Damian Kowalski, PGS Software

So… what is multiexperience?

Multiexperience refers to a user’s overall experience with a single application across modalities (voice, touch, gesture, etc.), channels (brick and mortar stores, ecommerce site, store app), and devices (desktop, mobile, wearables). In a true multiexperience scenario, users would have the exact same experience with a business, regardless of how they initiated the interaction.

A great example of a multiexperience implementation (and yes, there is such a thing as a MXDP) is Domino’s Anyware. The pizza giant has made ordering pizza the easiest part of your day. You can order from your smart TV, via social media, by asking Alexa, and even through Ford Sync so you can order in your car and meet your pizza at the front door.

How does multiexperience relate to employee experience?

We’ve said it before and we’ll say it again. Customer experience can, and should be, a byproduct of employee experience. While we’re not yet aware of an organization using multiexperience for their employees, it’s a nice north star to aim for.

But building a multiexperience system for your workforce is not a simple project, of course. It could take years to fully implement. And that’s ok. Just as launching a complete digital workplace takes time and iterative development, so does multiexperience.

At the moment, there are a few employee experience features you can give your employees that inch you a little closer to true multiexperience.

Native mobility

Native mobility is like “multiexperience light.” Using an MDM solution paired with an EXP like Akumina’s, you can develop a branded, enterprise app that you employees can download from the App Store or Google Play to any IOS or Android device. The result is your own corporate app with a fit-for-purpose design that works on any of your employees’ preferred devices.

It’s your app, with your content, managed the way you want, and available in the palm of every employee’s hand.

Single pane of glass

This is one of our favorites here at Akumina. We’ve all consistently heard about the benefits of the single pane of glass experience. Employees log in once using single sign on technology and have unlimited access to hundreds of applications they use on a daily basis, all in one branded, contextual, modern intranet experience. Productivity skyrockets, engagement shoots through the roof, employees cheer…

It sounds too good to be true, but (thank goodness) it’s not.

Fully-immersive integrations

This is kind of an add-on to the single pane of glass concept. After all, you can’t deliver a single pane of glass without multiple connected applications. The idea here is that, when you log in to your single pane of glass modern intranet, you have access not only to your own internal systems, but also to external applications. For example, you can access links to your team’s SharePoint site, but you can also enter a support ticket through Zendesk without leaving your home page.

By removing the extra steps (opening a new browser tab, logging in to another system) you’re saving time, money, and frustration.

Again, employees erupt into raucous applause.

Are we there yet?

The short answer is, no. We’re not quite at the level of multiexperience for employees (multi-employee-experience?). But we’re making progress, and we’re making it fast.

To schedule a demo of the Akumina employee experience platform and take your EX to the next level, reach out today. We’re excited to help you take the first step toward your north star EX goal.

Read More