Big Brothers Big Sisters of America

The need for knowledge management affects big and small

In a nationwide network connecting “bigs” and “littles,” there are no small problems when it comes to getting everyone on the same page.

But despite being in all 50 states, and having 250 affiliates with hundreds of thousands of volunteer mentors and families at any one time, Big Brothers Big Sisters of America continues to branch out and do more. In the last 10 years alone, the massive nonprofit has served nearly 2 million kids, ages 5 to adulthood.

One way the 115-year-old American institution has become an efficient machine is by using Akumina for its modern intranet and knowledge management software.

Akumina’s employee experience platform makes it much easier to keep the focus where it needs to be – the kids, not a cumbersome web of communication and nonfunctional infrastructure.

In 2015, Big Brothers Big Sisters of America had an antiquated intranet with an insufficient search, and a real need to password protect its documents.

The marketing communications team (a team of three) now runs and updates Big Brother Big Sisters’ digital workplace on the Akumina EXP, which is mostly used as a content management system for the intranet and as a way to seamlessly connect to Microsoft tools. They’ve also found value in creating a single sign-on, a better way to search for the organization’s content, and being able to find, filter, and communicate with their colleagues in other communities across the country.

Being able to find things on the site was a top priority for the vast staff of Big Brothers Big Sisters. Having a directory opened up communications, not just with the national office, but within each local office – bridging the gap between different teams.

Akumina was easy to get up and running, and the organization saw immediate benefits from its new knowledge management software. Now that Big Brothers Big Sisters moved from building to maintaining the site, they hope to make further enhancements, which are made easier because the Akumina EXP can easily scale to provide more value and more engaging, personalized experiences.

Akumina is proud to work to achieve digital transformation for a large, national organization like Big Brothers Big Sisters of America, said David Maffei, president and chief revenue officer at Akumina.

“It is critical that organizations adopt solutions that drive operations efficiency and organizational success.” Maffei said. “This engagement further establishes us as the content management solution for Office 365-based solutions and expands Akumina’s expertise in the nonprofit sector.”

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