2022 State of the Digital Workplace & Modern Intranet Report
Nashua, N.H., October 10, 2022 – For firms like Resources Connection, Inc. (NASDAQ: RGP), “transformative change” isn’t just copy on their website. RGP is a global consulting firm undergoing the same innovative change that they advise and help clients execute. Driven to support its stakeholders, RGP chose to invest early in its own digital transformation before “remote work” was a common phrase.
Partnering with Veracity Consulting Group, LLC, an RGP company (“Veracity”), the RGP Digital Transformation team was able to harness its enterprise-wide investment in the Microsoft Cloud to create a digital workplace, RGPedia. RGPedia, built with Akumina Employee Experience Platform (“EXP”), serves to connect RGP’s internal teams, consultants, and clients in a fluid and borderless digital experience.
“The depth of Veracity’s digital workplace practice is on full display with this launch,” said Bhadresh Patel, Chief Digital Officer at RGP. “The combined team of Veracity, RGP’s Digital Transformation, and Akumina did a fantastic job driving this project from the beginning as an element of our ongoing digital transformation.”
“Our big goal is to drive efficiency and value, putting the power of content in users’ hands – 24/7,” stated Alex Ragland, Vice President, Customer Experience at RGP. Through RGPedia, content publishers are empowered to edit their content, and RGP is seeing content authors update their pages multiple times a day. “This has allowed us to create more capacity for our IT team as empowered users are now able to update content themselves.”
“We are grateful to partner with RGP and Veracity throughout this transformation,” said David Maffei, President and CRO of Akumina. “The AkuminaEXP has enabled the team to do some amazing things with their digital workplace across RGP’s global workforce and we are excited to be a part of it.”
This included the rapid creation of an area for COVID-19 communications.
“As a global company, we have required information that needs to be up within a few days to ensure our workforce is appropriately informed, and this was particularly pronounced at the height of the pandemic,” said Katy Conway, Chief People Officer at RGP. “Using AkuminaEXP, we have been able to disseminate this information in a single day which is incredibly powerful. We were very pleased with the technical acumen and responsiveness of the Akumina team.”
Another popular feature of RGPedia is the inclusion of individual, uniquely branded areas for client accounts and services.
“To better serve our clients, we are building an intranet focus around them and our consultants supporting them,” noted Ragland. These areas provide a single, secure location where all team members can go to connect, locate important project documents and policies, and learn news, insights, and trends about our clients.
Additional features popular with the RGP ‘s workforce include a design system that supports ease of scaling while maintaining brand attributes, “jump start” quick links for team members to find information faster, and faceted search with a simple user interface.
But for RGP, this digital transformation is far from over.
“This is the starting point, not the ending point. When you start to work together without a lot of limits, you can create great things,” said Ragland.
Akumina is the employee experience platform that empowers global enterprises to quickly create personalized digital experiences that help employees work smarter, not harder.
By offering a customizable, brandable, and multilingual platform that seamlessly integrates with leading enterprise cloud applications, Akumina delivers a contextual, collaborative, and engaging workplace experience to every user on any device.
Akumina is globally recognized by industry analysts, including earning a designation as a Strong Performer in the Forester Wave™: Intranet Platforms 2022, with the highest possible scores in five categories, including personalization and integrations.
Akumina’s customers include AmerisourceBergen, MassMutual, Big Brothers Big Sisters, Crocs, ConocoPhillips, and Skechers. To learn more visit www.akumina.com and follow us on LinkedIn, Facebook, and Twitter.
Recently named among Forbes’ Best Management Consulting Firms for 2022, RGP is a global consulting firm focused on project execution services that power clients’ operational needs and change initiatives utilizing on-demand, experienced and diverse talent. As a next-generation human capital partner for our clients, we specialize in co-delivery of enterprise initiatives typically precipitated by business transformation, strategic transactions or regulatory change. Our engagements are designed to leverage human connection and collaboration to deliver practical solutions and more impactful results that power our clients’, consultants’ and partners’ success.
Our unique approach to workforce strategy strongly positions us to help our clients transform their businesses and workplaces, especially at a time when high-quality talent is increasingly scarce and the usage of a flexible workforce to execute transformational projects has become the dominant operating model. Our mission as an employer is to connect our team members to meaningful opportunities that further their career ambitions within the context of a supportive talent community of dedicated professionals. With approximately 4,300 professionals collectively engaged with over 2,200 clients around the world from nearly 40 physical practice offices and multiple virtual offices, we are their partner in delivering on the “now of work.” Headquartered in Irvine, California, RGP is proud to have served over 87% of the Fortune 100.