The organization’s intranet was a bare-bones, outdated form of Microsoft SharePoint. With a lackluster platform of engagement, site admins were unable to retain the confidence of their end users ensuring that content was up-to-date and accurate. The site was not visually appealing and consistent with the brand, and also suffered from bad navigation and communications. Employees were not only less engaged and adoption of the site dropped.
A new, modern intranet platform for Team Church’s that features Church’s branding, including bold colors, logos, photos, and font. Church’s was also able to focus on organizing content for a well-executed user experience for staff and employees to easily get to the information most relevant to them.
“Prior to Team Church’s transformation, intranet usage stagnated at 20 percent, due primarily to lack of relevant content, outdated information, and poor navigation. Fast forward to its initial launch in 2018, usage of Team Church’s skyrocketed to 80 percent among its users and has since climbed to 90 percent in 2019.”"
Alemazkour said there’s no way Church’s would be where it is today without a digital workplace and modern intranet that offers global communications capabilities to franchisees and employees.
“What we’ve seen in our new platform is the opportunity to grow the knowledge base of our employees and our franchises. We’ve found that communication is at its highest point ever, and we really couldn’t have done it without the tool that we have now,” Alemazkour said.
“We’ve come a long way since launching Team Church’s, and I think we’re only going to continue advancing,” Otey said.
Key achievements from the project included:
- A modern intranet and employee experience platform.
- Consistent branding
- Improved content management, collaboration, and communications.