AkuminaEXP Upgrade FAQs

The AkuminaEXP v6.1 upgrade extends the Broadcast Center to include the ability to send customized Newsletter emails to a targeted audience.

We've compiled a list of Frequently Asked Questions to help guide your organization through the upgrade process.

If you have any additional questions, please contact your Customer Success Manager. They will be happy to assist you.

Frequently Asked Questions Regarding AkuminaEXP v6.1 Upgrade

What is being upgraded on Friday, January 12th?

For Akumina cloud customers, the Akumina production environments are being upgraded to AkuminaEXP 6.1. This upgrade will take place after 8:00PM EST. Note, that this upgrade is a backend (AppManager) upgrade – this will not automatically affect your front-end intranet experience.

What does that mean for my business?

For Akumina Global Cloud customers, when the Akumina Global Cloud is updated to AkuminaEXP 6.1, that means that the new functionality will be made available to your organization, however, it will not be visible or ‘turned on’ until you schedule a meeting with the Akumina Support Team to deploy the upgrade to your front-end Intranet experience.

Will my employees notice a difference on our Intranet after Friday, January 12th?

No, this upgrade affects the backend or ‘App Manager’ portion of Akumina. Employees without admin rights will not see any difference to the intranet experience.

For Akumina Global Cloud Customers, content authors and administrators within the Akumina platform will only see AkuminaEXP 6.1 features after a meeting is scheduled with the Akumina Support Team and access to the upgrade is provided.

Why do you do upgrades this way?

For Akumina Global Cloud Customers, we do upgrades this way for multiple reasons. The primary reason is that we want to ensure that we are not disrupting service, or any initiatives happening within an individual organization’s intranet. By supplying the upgrade to the Production Cloud and then allowing each organization the ability to turn it on when they are ready allows us to give all our customers the flexibility to create their own timeline.

Will this upgrade affect any projects that are happening in my intranet now? Such as content migration or integration development?

No, this upgrade will not impact any work that is happening on your intranet today.

My organization is ready to use the new features. How do we request access to the upgrade?

You request access to the upgrade by filling out a Support ticket. The Akumina support team will reach out to you to schedule your upgrade. This upgrade is included at no cost for Akumina Cloud Customers.

My organization isn’t ready to access AkuminaEXP 6.1. What do we do?

Nothing. The Cloud will be upgraded, but your organization doesn’t need to access the update until you are ready.

What are the new features available in AkuminaEXP 6.1?

The complete release notes for AkuminaEXP 6.1 can be found here.

Can I get a demonstration of what is available in AkuminaEXP 6.1?

Yes. Please contact your Customer Success Manager. We would be happy to schedule a demonstration with you.

Is there a cost to upgrade to AkuminaEXP 6.1?

For Akumina Cloud Customers, there is no charge for this upgrade.

For those customers not in the Akumina Global Cloud, the availability of the upgrade is provided at no charge under your subscription.

My Core Akumina Version is 5.0 or 5.5, can I access the update?

Yes, please contact the Akumina Support Team to schedule your access to AkuminaEXP 6.1.

I’m not on the Akumina Cloud, can I upgrade my environment to AkuminaEXP 6.1?

Yes. For customers utilizing AkuminaEXP versions 5.0 or older, self-hosted, or single-tenant Akumina-hosted clients, please contact your Customer Success Manager to arrange your upgrade process.