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Employee Experience: The Heart of the Organization

It occurred to me the other day that, while COVID-19 changed everything, employee experience as a concept remained, for the most part, intact. In its implementation, maybe, not so much. But conceptually, it was pretty static.

I wondered why. The answer came to me as I reviewed this slide from one of our decks.

Employee experience exists at the intersection of three key business initiatives:

  • Technology and systems
  • Collaboration and culture
  • Communications and productivity

A change to a particular area impacts the other three, and in turn impacts overall employee experience.

Consider the simple act of hosting a meeting. Some employees might prefer to gather in a conference room. Others might prefer to sit at their desks so they can use a large monitor. Still others might be remote, and have no choice but to dial in.

If you don't provide both the desired physical spaces (desks and conference rooms) and digital spaces (web conferencing apps, telecomm hardware) one or more meeting participants will suffer a poor experience collaborating and communicating with colleagues. Over time, the consistent disappointment results in low morale, impacting your organization's culture.

You can see, then, how all three segments of the graphic are interconnected and interdependent. Over the next few weeks, we'll discuss in depth how you can improve each of the three, and the benefits you'll see when you do. Stay tuned!

For more information on Employee Experience Platforms check out our guide.

In the meantime, take a look at the Akumina employee experience platform as an engagement and productivity tool for your organization.